The full policy
How we handle your information
01Who we are
SocialXpertz ("we", "us", "our") is a mobile app growth and performance marketing agency based at 1234 SW Morrison St, Portland, OR 97205, USA. This policy explains what personal information we collect through socialxpertz.com, how we use it, and the choices you have.
It applies to our website, our contact and lead forms, our newsletter and event invitations, and the emails we exchange with you. It does not cover data we process for clients inside their own ad accounts, analytics tools or apps; that work is governed by our agreement with each client.
02Information we collect
We only collect what we need to reply to you, run our services and improve the website.
| What | Examples | How we get it |
|---|
| Contact details | First and last name, email address, company, phone number | Forms you fill in on the site, or emails you send us |
| Project details | Your app or website URL, budget range, goals, message text, files you share | Audit, workshop, event and contact forms |
| Event information | Interests you select, events you request or attend | Event invite and workshop forms |
| Usage data | Pages visited, time on page, clicks, referring site, device and browser type, approximate location from IP address | Cookies and similar technologies |
| Communication records | Emails and messages between you and our team | When you contact us |
We do not ask for payment card details on this website, and we do not knowingly collect sensitive data such as health, religious or biometric information.
03How we use your information
| Purpose | Legal basis (where GDPR or UK GDPR applies) |
|---|
| Reply to inquiries, send proposals and audits you request | Steps before a contract, or our legitimate interest in answering you |
| Deliver and manage services for clients | Performance of a contract |
| Send newsletters, guides and event invitations | Your consent, which you can withdraw at any time |
| Measure and improve the website and our content | Legitimate interest, or consent where cookies require it |
| Keep the site secure and prevent spam or fraud | Legitimate interest |
| Meet legal, tax and accounting duties | Legal obligation |
We do not sell your personal information, and we do not use it for automated decisions that have a legal or similar effect on you.
04Cookies and tracking
Cookies are small files stored in your browser. We use them to keep the site working, understand how it is used, and measure our own marketing.
| Type | What it does | Can you turn it off? |
|---|
| Essential | Security, spam protection on forms, remembering your cookie choice | No, the site needs them |
| Preference | Remembers small choices, such as checklist progress saved in your browser | Yes, by clearing browser storage |
| Analytics | Counts visits and shows which pages are useful, for example Google Analytics | Yes |
| Marketing | Measures our own ads, for example Meta, TikTok, Snapchat, LinkedIn or Google pixels | Yes |
Where the law requires it, analytics and marketing cookies load only after you agree in the cookie banner. You can change your choice at any time, and you can block or delete cookies in your browser settings. Some features may work less well without them.
Some pages show videos and images from third-party hosts. Those hosts may receive your IP address when the media loads.
05Sharing and international transfers
We share personal information only with people who need it to help us run the business:
- Service providers: website hosting, email, CRM, analytics, scheduling and file-sharing tools that process data on our behalf.
- Advertising and analytics platforms: when you accept marketing or analytics cookies.
- Professional advisers: lawyers, accountants and auditors, under confidentiality.
- Authorities: when the law requires it, or to protect our rights and the safety of others.
- Business changes: a buyer or successor if the business is merged or sold.
International transfers
We are based in the United States, and some of our team and providers work from or store data in other countries, including Pakistan and the European Union. Where required, we rely on safeguards such as Standard Contractual Clauses.
06How long we keep it, and security
| Data | Kept for |
|---|
| Inquiries that do not become projects | Up to 24 months after our last contact |
| Client records and contracts | As long as the contract runs, then as long as tax and legal rules require |
| Newsletter and event list | Until you unsubscribe |
| Analytics data | Up to 14 months |
We use HTTPS, access controls and trusted providers to protect your data. No system is fully secure, so please contact us right away if you think your data has been put at risk.
07Your rights
Depending on where you live, you can ask us to:
- Give you a copy of the personal information we hold about you
- Correct information that is wrong or incomplete
- Delete your information
- Limit or object to how we use it, including for direct marketing
- Send your information to you or another company in a portable format
- Withdraw consent you gave earlier, without affecting past use
California residents can also ask what categories of information we collect and share, and will not be treated differently for using these rights. We do not sell or share personal information for cross-context behavioral advertising in a way that requires an opt-out, other than through the cookies you accept.
To use any of these rights, email info@socialxpertz.com or use the request form below. We will reply within 30 days and may ask you to confirm your identity first. If you are in the EU or UK, you can also complain to your local data protection authority.
Every marketing email has an unsubscribe link, and you can opt out at any time.
08Children, other websites and changes
Children
Our website and services are for businesses and are not aimed at anyone under 16. We do not knowingly collect information from children. If you think a child has sent us personal information, contact us and we will delete it.
Links to other websites
Our site may link to platforms such as app stores, ad networks and social networks. Their own privacy policies apply when you visit them.
Changes to this policy
We may update this policy when our services or the law change. The date at the top shows the latest version. If a change is significant, we will show a notice on the website.
09Contact us
Questions about this policy or your data? We are happy to help.
Address1234 SW Morrison St, Portland, OR 97205, USA
